Warranty repairs

We purchased an electronic item earlier this year and it started overheating about five or six weeks ago. So we called up the company’s warranty service and were referred to a repair shop that’s in our area. It’s about forty minutes away by car, so not exactly local, but better than posting it off somewhere. We dropped it off and were told it should only be a couple days. A week passed and we heard nothing so the Scientist phoned. They were waiting on a part from the manufacturer. Another week or so passed and he called again. That part didn’t work and another part had been ordered. Waiting, waiting, and more waiting. The Scientist phoned again after having no communication. The second part didn’t fix the problem either so they were waiting on something else.

More time passed and nothing so the Scientist was growling this morning about taking further action if we heard nothing.  This afternoon, we got a call, finally, saying that the item was fixed. Hallelujiah!